Client Services Lead

Introduction
Clayfields & Harrow Limited - We define ourselves beyond the simple snag of customer service excellence. For us, our service quality measurement centers on a set standard of achieving zero facilities downtime for our customers. Our collective goal at Clayfields & Harrow is to simplify the task of facilities management for our customers. We are looking for people who have the drive and passion as we do to help build a world class facility management organization.
Reference # CS001
Published 26/01/2018
Contract Type Permanent
Location Victoria Island, Lagos, Nigeria
Job Functions Administration,Client Services,Public Relations,Sales,Social Media

Industries Call Centre & Helpdesk,Consulting Services,Marketing,Public Relations / Communications / Journalism / Media & Promotions

Specification

• The successful candidate will prospect new potential clients while also maintaining existing customer relationship.
• The candidate will be required to make frequent client calls and visits to strengthen client relationship as well as provide assistance to clients when needed.
• He/she will generate business opportunities to meet company’s business plans and growth strategies.
• Provide prompt, courteous service to all external and internal clients to ensure services are delivered effectively and efficiently.
• Negotiate and close businesses on behalf of the company.
• Identify niche markets and new/future services that could provide the company with competitive advantage and improved profitability.
• The candidate will provide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making.

Requirements

• The main role of the client service lead will be to secure profitable business for the company through developing new client relationship, developing a plan to target new customers and successfully manage the process. They are also expected to seek new and innovative ways to increase the business flow with existing clients.
• The client service lead is required to provide client support services in an accurate and timely manner and build new productive relationships with potential clients.
• The role of a client service lead requires the candidate to act as the intermediary between the company and its clients to enhance service delivery and effectiveness.
• Act as a resource person for management with respect to sales and marketing of the company’s services and always exploring opportunities to add value to client’s experience.
• Assist with evaluating new opportunities for additional revenue from new and existing clients.

Job Closing Date