Client Services Officer Job at Luvanex

Luvanex was created in February 2007 out of a passion and desire to help Real Estate Investors. Since inception, our service offerings have grown to touch on the most vital operations an average real estate investor will experience over the course of their investment career. Our goal is to simplify these experiences, both pleasant and unpleasant (evictions) and ensure we get your investment properties income producing year-round.

We are recruiting to fill the position of:

Job Position: Client Services Officer

Job Location: Lagos
Period & Mode of Engagement: Full-time employment with a probationary period of 6 months.
Reporting Line: The COO, Luvanex Builds


Responsibilities

  • Develop and maintain new and existing client relationships
  • Interact and correspond with prospective clients
  • Harness leads generated through social media
  • Manage incoming leads
  • Sort and Identify products and services to meet clients demands
  • Identify key business strategy
  • Obtain and process all client information, records and transactions
  • Create new accounts and maintain client portfolios/p>
  • Proffer solution to clients’ issues
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collating and analyzing customer information.

Required Qualifications

  • HND/BSC in any field
  • Must be 30 years of age as at last birthday
  • Minimum of 3-5 years’ experience as a client service associate or other related roles
  • Professional qualification in customer care/client service will be an added advantage

Skills Set/Traits:

  • Proficiency in Microsoft Office suites
  • Ability to work without supervision
  • Income oriented and result focused
  • Ability to create weekly, monthly and quarterly reports on product services
  • Detail-oriented
  • Exceptional customer service skills

Desired Values:

  • Creativity and Innovation
  • Drive, Energy and passion
  • Dependability and reliability
  • Strong moral compass
  • Proactive


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