Client Support Officer

Clinet Technologies Limited is established mainly to provide Information Technology equipment’s and service’s; sales, support, maintenance and consultancy in the rapidly developing Information Technology sector of the Nigerian economy.

We are recruiting to fill the position below: 

Job Position: Client Support Officer
Job Location: Lagos

Duties & Responsibilities

• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness.
• Provide assistance to less experienced staffs when needed.
• Attend educational trainings and workshops for professional growth.
• Provide support in new product development and enhancement activities.

Skills

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening, Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking

Benefits

• Flexible working atmosphere
• Possibility for Full-Time employment
• N60,000 Monthly
• HMO and Pension