Customer Care Representative Job at Arvo Finance

Arvo Finance - A trading name of Oliver Mead investment Ltd is a fintech solution that provides fast unsecured loans with a simple application process; Arvo aims to bridge the gap between commercial banks and the underbanked Nigerians, offering inclusive consumer finance.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Lekki Phase1, Lagos
Employment Type: Full-time

Job Description

• Resolving product or service problems by clarifying customers’ complaint, determining the cause of the complaint, selecting and explaining the best solution to solve the complaint
• Identify and assess customers' needs to achieve satisfaction and retention
• Keep record of interactions with customers; adhere to communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, or social media
• Following up to ensure speedy resolution of the complaint
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Preparing product or service reports by collecting and analyzing customer information
• Manage large amounts of incoming and outbound calls
• Greet customers warmly and ascertain the reason for calling and inform customers of deals and promotions
• Work with team members to ensure that proper customer service is being delivered

Requirements

• Candidates should possess a Bachelor's Degree qualification with 1 - 3 years of work experience.

Salary
N40,000 - N50,000 / month.

Method of Application
Interested and qualified candidates should send their CV to: peter.popoola@arvofinance.com using the Job Title as the subject of the email.