Customer Care Representative Job at HopeStone Consulting

HopeStone Consulting, is a full-service Business Development Consulting that specialize in employees empowerment, recruitment/human resources, agro services and entrepreneurship training and development and we achieve these through our highly experienced professionals. We provide leading-edge management strategy and HR infrastructure support. We relief you of managing your employees through human resource or staff outsourcing, grooming them to be productive and align them with the culture of the organization to achieve the set goals and objectives. We help to match talents with openings, train and manage them using technology and competent hands. At HopeStone Consulting, we meet clients business needs with high level of Professionalism, Integrity and Commitment.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Ogba-Ikeja, Lagos
Employment Type: Full-time

Duties

• Open and maintain customer accounts by recording account information.
• Generate sales leads.
• Identify and assess customers' needs to achieve satisfaction.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Qualification / Experience

• There is no specific educational qualification required, we are mostly concern about who has the skills to do the job. Hence, candidates can apply irrespective of their academic qualifications, provided they meet the previous requirements and have the required skill to write and speak good English.
• 1 - 5 years of work experience.

Skills:

• Customer service.
• Product knowledge.
• Quality focus.
• Market knowledge.
• Documentation skills.
• Listening skills.
• Phone skills.
• Computer skills.
• Persuasion skills.
• Conflict resolution.
• Multitasking.
• Negotiation.
• Positive attitude.
• Attention to detail.
• People-oriented.
• Problem-solving skills.
• Organizational skills.
• Adaptability Skills.
• Ability to work under pressure.
• Willingness and ability to learn.

Salary
N75,000 - N100,000 monthly

Method of Application
Interested and qualified candidates should send their CV to: ayomide@greenlifeoasis.com using the Job Title as the subject of the mail.