Customer Care Representative Job in Oyo

Our Logistics company is a courier & logistics company. We pride ourselves on being flexible and innovative in the servicing of our customers. Our focused leadership and knowledgeable staff adjust to changing customer needs. We are fast, reliable and professional.

We are recruiting to fill the position below:

Job Position: Customer Care Representative
Job Location: Ibadan, Oyo
Employment Type: Full-time

Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents

Salary
N70,000 - N80,000 monthly.

Method of Application
Interested and qualified candidates should send their Applications to: wavesoundconsult@gmail.com using the Job Position as the subject of the mail.