Customer Engagement Officer

iflix is YOUR collection of TV shows & movies that you can stream or download, anywhere, anytime, on any device, on your terms for an incredibly low price. Imagine being able to access a crazy huge selection of your favourite shows, THOUSANDS of hours or TV and movies from all over the globe. Shows from Hollywood and Hong Kong, Seoul and Shanghai, Thailand and Tokyo… And imagine being able to watch it whenever you want, wherever you want, 24/7 on your phone, laptop, tablet, TV…whatever…all for less than the price of a pirated DVD. That’s iflix.
We are recruiting to fill the position below:

Job Position: Customer Engagement Officer

Job Location: Lagos
Job Description

• Your role will be a hybrid one part Customer Service and part Communications Associate which caters to users on both a personal level and in a broader, more public sense i.e. on Social Media.
• You will be communicating with people across all channels so you must love to phone and email, use chat messaging and go crazy on social media.
• People need to know we’re available whenever they need us, so you’ll be replying and interacting with users on Twitter and Facebook on a daily basis.

“I don’t like iflix, it doesn’t go with my outfit, EXPLAIN YOURSELF!” So, how would you respond to this? If you know EXACTLY what to say (with empathy and always with a touch of humour!) read on:

• Provide consistent, superior support to every customer by utilizing all available tools and resources (even if that ‘tool’ is the customer him/herself)\
• Demonstrate flawless communication skills be it verbal, and most importantly… WRITTEN. We’re looking for someone who can interact with users and tend to their every query and demand.
• Happy to work weekends and evenings.
• Relationships are important to us, so having very good people skills is non-negotiable.
• You must be familiar with the online landscape, so you can provide technical solutions and use digital tools to the best of your ability. If you’re reading this, it’s a pretty good indication that you’re comfortable with the Interwebz.
• Manage and monitor fan interactions in a timely manner with an attitude that’s distinctively iflix. We want someone who’s fun, someone who is a raconteur at heart – a person that can tell stories in a cool, iflix way
• Demonstrate the desire and initiative to continue learning new and relevant product and technical information as iflix evolves into a force to be reckoned with.