Customer Engineer at Business Connexion


Business Connexion Group is Africa's leading black-owned ICT services provider, with over 30 years of operational experience. We are black empowered and rated as a Level 2 B-bBEE contributor. We run mission-critical ICT systems and manage products, services and solutions for JSE listed and key public sector organisations, parastatals and small medium-sized enterprises across the world.

With just Over 6800 employees across Africa, the United Kingdom and Dubai, we combine insight, experience, global vendor partnerships, and extensive technological resources with the commitment to deliver.

We are recruiting to fill the position of: 

Job Title: Customer Engineer

Ref No.: 70000376 - INT.9
Location: Lagos, NG
Position Category/Job Type: Fixed Term Contract
Job Category: Engineering
Slot: 2

Job Description
Purpose:

  • To provide more routine hardware service, or ‘remote’ diagnostic activities under supervision.

Accountabilities
Operations:

  • Maintain the relevant client's Service Level Agreement (SLA)
  • Ensure to follow correct call logging and escalation procedures
  • Be aware of changes in client's strategic objectives and ICT requirements
  • Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
  • Ensure to keep current with the relevant technology requirements, including training
  • Ensure to use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
  • Customer
  • To adhere to relevant on-site customer requirements
  • Strive for client satisfaction and compliments
  • Key Relationships / Stakeholder relationships
  • Service Delivery Manager, BCX Competency Centres, BCX Delivery Team, Client Employee/Users, Team Leader, Supervisor

Job Requirements
Education:

  • Completed NDiploma in Information Technology
  • Minimum Certifications/Accreditations
  • Certification: A+, N+, MCSE, MCITP

Experience:

  • Technical: Competent contributor that can work without supervision in the Technical Support area, with a minimum experience of between 2 and 4 years.
  • Requires detailed knowledge of theories and practices related to the technical field and limited knowledge of other functions.
  • Leadership: Not required for this role.
  • Operational: Experience within one main sector (AMS). Managed small projects. Has exposure to cross-cultural experiences.
  • Stakeholder Engagement: Represented multiple or larger groups of internal and external stakeholders on individual contributor level.

Essential behavioural success factors:

  • Examining Information
  • Documenting Facts
  • Interpreting Data
  • Interacting with People
  • Articulating Information
  • Showing Composure
  • Team Working
  • Meeting Timescales

Important behavioural success factors:

  • Adopting Practical Approaches
  • Providing Insights
  • Establishing Rapport
  • Making Decisions
  • Conveying Self-Confidence
  • Resolving


Hottest Jobs