Customer Service Representative Job at the People Practice

The People Practice - Our client, a fast-growing Culinary Company which offers top-tier culinary products and catering services, is recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking to hire a Customer Service Representative who will be the first point of contact for their customers.
• The ideal candidate will play a crucial role in ensuring a seamless customer experience by addressing inquiries, resolving issues, and providing product information with professionalism and enthusiasm.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely, friendly, and professional manner.
• Address and resolve customer complaints and issues, ensuring a positive experience.
• Develop a deep understanding of our culinary products and services to provide accurate information and recommendations.
• Assist customers with placing orders, processing returns, and tracking shipments.
• Capture customer feedback to help improve our products and services, ensuring continuous improvement.
• Work closely with the customer service team and other departments to ensure a consistent customer experience.

Qualifications

• 2 - 3 years of experience in customer service, preferably in the culinary, food, or hospitality industries.
• Familiarity with customer service platforms (Zendesk, Freshdesk, etc.)
• Ability to work in a fast-paced, dynamic environment while maintaining a positive attitude.
• Passion for food and a desire to learn about culinary products and trends.

Must have skills:

• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills with a focus on customer satisfaction.