Customer Experience / Logistics Officer Job at Amani Advisory Limited

Amani Advisory Limited - Our Client is a fashion house specializing in designing and creating luxury custom dresses.

They are recruiting to fill the position below:

Job Position: Customer Experience / Logistics Officer

Job Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Customer Experience / Logistics Officer oversees the end-to-end order fulfillment process, manages both the in-store and online customer experience, ensures smooth operational logistics, and fosters customer loyalty.

Responsibilities

• Provide information about products, services, and orders to customers.
• Maintain a high level of product knowledge to assist customers effectively.
• Track and report on customer feedback and issues to improve the overall customer experience.
• Identify opportunities to optimize logistics processes and reduce transportation costs while maintaining quality standards.
• Provide regular reports on product deliveries, transportation performance, and costs to the Creative Director.
• Attend to clients who come onsite.
• Coordinate domestic and international shipping logistics, ensuring timely and cost-efficient delivery of products to customers.
• Negotiate with carriers and logistics partners (DHL, Bus Company, Dispatch riders, etc.) for the best rates and services.
• Manage customer orders and ensure timely, accurate deliveries, while working closely with the customer service team.
• Continuously seek out ways to streamline and improve logistics processes.
• Represent the Company positively and professionally on all platforms.
• Ensure all communication aligns with the Company’s brand voice and values.
• Collaborate with other team members to ensure a cohesive brand image.
• Prepare reports on customer service metrics and social media performance for management to review.

Person Specification

• B.Sc Degree in Public Relations, Mass Communication, or a related field.
• Strong knowledge of quality control standards and procedures.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with inventory management software.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent customer service skills.
• Strong analytical and problem-solving skills, with the ability to identify issues, analyze causes, and implement effective solutions.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively.
• Ability to work independently with minimal supervision and collaborate effectively in a team environment.
• Commitment to upholding high standards of quality, integrity, and professionalism in all aspects of work.

Salary
N150,000 monthly.

Method of Application
Interested and qualified candidates should forward their CV to: talent.amanisolutions@gmail.com using the Job Position as the subject of the email.