Customer Experience Officer / Call Centre Agent Job at Phillips Outsourcing Limited

Phillips Outsourcing Limited has been in existence for over 16 years. We have a vast experience in the outsourcing business as we currently manage resources for major clients in all sectors of the Nigerian economy. In addition, our prolific manpower cuts across the 36 states in Nigeria.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer / Call Centre Agent
Job Location: Onipanu, Lagos
Employment Type: Full-time

Requirements

• Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
• At least 2 years of experience as a customer experience specialist, or a similar customer support role
• Candidate must be willing to work on shifts
• Candidates must reside in Onipanu and its environs is a MUST
• Candidate must be willing to work weekends
• BSC/HND ONLY Graduate
• Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.

Responsibilities

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.

Salary & Benefits

• N80,000 monthly
• HMO
• Pension
• 13th-month salary
• Leave Allowance

Method of Application
Interested and qualified candidates should send their CV to: recruitment@phillipsoutsourcing.net using the Job Position as subject of the mail.