Customer Fulfilment Officer Job at Verus consults

Verus Consultants - Our client, Simply Meds Pharmacy, is currently looking for an ideal candidate to fill the position below:

Job Position: Customer Fulfilment Officer

Job Location: Fadeyi, Lagos
Employment Type: Full-time
Job Field: Operations and Logistics

Overview

• The Customer Fulfilment Officer will support the processing and servicing of orders received from Simply Meds customers.
• As the Customer Fulfilment Officer, you will report directly to the CEO and will be involved in organizing and scheduling deliveries of customer orders.

Responsibilities
Your responsibilities will include:

• Providing pleasant and professional interaction with customers via phone, WhatsApp, and email to ensure business continuity.
• Supervising company dispatch riders and sales assistants to ensure that their performance meets expectations.
• Supervising third party dispatch riders to ensure that their performance meets expectations.
• Receiving, processing, tracking, and completing orders received from existing customers.
• Preparing weekly fulfilment status reports (in Microsoft Excel) of order fulfilment.
• Conducting follow-up phone calls/texts with customers, to ensure order and service expectations have been met.
• Managing a database for customer orders and invoices.
• Procuring medications for order fulfilment.
• Oversee vendor relations to ensure satisfaction and resolve any issues. Resolve issues relating to unfulfilled orders and ensure fulfilment.
• Daily communication (written & verbal) with CEO.
• Perform other duties as may be assigned, including Locum Pharmacy duties.

Requirements
The ideal candidate must have the following attributes.

• Must possess a Pharmacy Technician Certificate or Pharmacology Degree
• Must be highly organized in both time and in resources; needs to manage progress reports, timetables, and financial budgets
• Must have excellent oral and written communication skills,
• Must have an analytical, strategic, and critical mindset
• Must be able to multitask, work well under pressure, and work efficiently to meet strict deadlines
• Must have excellent interpersonal skills for collaborating effectively with others
• Must have at least an intermediate level of MS Office suite of programs (Word, Excel & PowerPoint)
• Must have some previous work experience.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: simplymeds@outlook.com using the Job position as the subject of the email.

Note: Only qualified candidates will be contacted.