Customer Relations Officer Job at Echolab Radiology and Laboratory Services

Echolab Radiology is a Diagnostics company that cares through technology. We have changed our brand name from Echo-Scan to Echolab building on our founded experience since 1979 in medical testing and focusing on our vision of being the leader in health care service & the “Provider of Choice” in the Middle East & Africa. Echolab is launched for a new mission to provide world-class practice delivery of diagnostic services in Nigeria. The center is the ultimate one-stop shop where you can get a full range of diagnostic services to investigate a wide range of illnesses and conditions.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer
Job Locations: Garki, Wuse and Karu, Abuja (FCT)
Employment Type: Full Time

Job Description

• Co-ordination of Reception, waiting areas to ensure suitable environment and ambience.
• Co-ordination of Guest Relation duties and activities
• Client registration – collect and input all necessary data from the client.
• Ensure usage of checklist and proper check-out
• Feedback management: Monitor administration of forms and submission.
• Anticipate guest needs and build rapport with customers.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Politely guide the client in the direction of the procedure/examination paid for.
• Ensure proper filing and archiving of patient record in expected format.
• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
• Ensure compliance with safety, health, and quality standard.
• Maintain registration flow by efficiently moving patients through the process.
• Interacts with patients by answering questions, providing information, and keeping the reception area in order.
• Maintains general filing system and files appropriate correspondence electronically or manually.
• Responsible for report generation and dispatch in support of departmental goals and objectives.
• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
• Processing orders, forms, applications, and requests.
• Performs other general administrative tasks as directed by line manager.

Requirements

• Minimum of B.Sc in Management Science or similar field.
• Minimum of one year of experience in similar job role.
• Attention to detail and skill in proper patient identification.
• Time management
• Excellent communication skills
• Ability to connect with several types of patients.

Method of Application
Interested and qualified candidate should send their CV to: careers@echolab.ng using the Job Position and location as the subject of the mail.