Customer Relationship Executive Job at Afrimed Specialist Hospital

Afrimed Specialist Hospital is a subsidiary of Afrimed OGP Specialist Nigeria Limited, Afrimed OGP Specialist Nigeria Limited is fully registered under the Corporate Affairs Commision of Nigeria (CAC). The facility is a product of an overriding philosophy to create a positive change in the health care delivery system in Nigeria and the performance in the last 6 years of its existence has justified same in all ramificiation of clinical practice.

We are recruiting to fill the position below:


Job Position: Customer Relationship Executive

Job Location: Lagos
Employment Type: Full-time

Job Description

  • Welcomes patients and visitors by greeting patients and visitors, in person.
  • Optimizes patients' satisfaction, consultant time, and treatment room utilization by scheduling appointments in person and facilitating reminder of scheduled appointments.
  • Keeps patient appointments on schedule by notifying doctors of patient's arrival; reviewing service delivery compared to schedule; reminding Doctor of Service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions.
  • Maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information including HMOs enrolees to ascertain coverage of plans and agreed tariffs.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients. Ascertains approval codes and coverage of HMOs enrolees plans.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.

Salary
N30,000 - N50,000 monthly

Method of Application
Interested and qualified candidates should send their CV to: %20abel.temidayo@yahoo.com using the Job Position as the subject of the mail.



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