Customer Relationship Officer Job at Lisse Africa

Lisse Africa is a dynamic human resource consulting firm with key interest in recruitment with the aim of providing employees that are professional, verified and with a good cultural fit. At Lisse Africa, our aim is to build the world's most valued Recruitment Solution Company to Clients, Candidates, Colleagues and the communities where we work and live with regards to staff recruitment, background verification and other HR solutions.

We solely focus on the enhancement of client organizations by providing quality services on various aspects of their human resources and by letting the organization focus on its core issues.

We are recruiting to fill the position below:

Job Position: Customer Relationship Officer

Job Location: Yaba / Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Qualification / Experience

• B.Sc / HND in any relevant field.
• Proven customer support experience or experience as a Client Service Representative
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their updated CV to: lisseafrica@zohomail.com with "Customer Service Officer" as the subject of the mail.