Customer Relationship / Retention Manager Job at Cobranet Limited

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

We are recruiting to fill the position below:

Job Position: Customer Relationship / Retention Manager

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Role Outline

• We are now seeking a Retention Manager to develop the customer facing operation, delivering an excellent service to our existing customer base at all stages of the journey.

Typical Job Duites and Responsibilties

• Responsible for the management and performance of the company’s customer retention area: -
• You will lead, motivate, and develop a skilled team which delivers industry leading service and retention levels through the development and application of disciplined operational techniques (sound operational skills a given)
• You will manage a 4-fold growth in volumes by identifying and delivering efficiencies first, then by recruiting, appointing, and training staff where necessary (To deliver volume growth which drives profit improvement)
• You will work within Operations and collaboratively with the Product and Pricing teams to optimize retention and adjustment performance along agreed criteria e.g. volume growth, life time value by engaging in effective stakeholder management.
• You will identify and drive the transition of retention and adjustment activities from offline to online and deal with any resulting implications to optimize customer satisfaction and profitability.

Skills and Experience (Essential):

• Interested candidates should possess a Bachelor's Degree 
• Experience of working in a regulated environment.
• At least 5 years of experience running a business unit accountable for targets
• Excellent grasp of developing process and continually improving efficiency and effectiveness.
• Analytical skills.
• CRM
• Proven track record in leading a team to deliver a first class service to customers.
• Accomplished in people and performance management.
• Excellent grasp of policy lifecycle process and back office functions.

Salary and Remuneration
Very attractive and negotiable.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using the Job Position as the subject of the mail.