Customer Representative Job at Dreams by DV8 Hotel

Dreams by DV8 Hotel is a luxury hotel located in premier city of Surulere Lagos. "To treat a stranger as one of our own" characterizes the hospitality one can expect from Dreams By DV8 Hotel.

We are recruiting to fill the position below:

Job Position: Customer Representative

Job Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Greet and welcome guests
• Perform all check-in and check-out tasks
• Answer all incoming calls and redirect them or keep messages
• Respond to clients' complaints in a timely and professional manner
• Keep good communication with management staff
• Manage online and phone reservations
• Inform customers about payment methods and verify their payment
• Keep the front desk tidy and presentable at all times
• Receive letters and packages.

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of achieving quota
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV to: HR@dreamsbydv8.com using the Job Position as the subject of the mail.