Customer Service Executive Job at Aramex Group

Aramex has rapidly grown into a global brand, recognized for its customized services and innovative products. Listed on the Dubai Financial Market (DFM) and based in the UAE, Aramex is centrally located at the crossroads between East and West, which allows us to provide customized logistics solutions anywhere in the world effectively and reach more businesses and consumers regionally and globally.

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lagos
Employment Type: Full Time

Purpose of the Job

• Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description

• Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
• Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
• Provide clear and concise information to customers through various channels, fostering a positive experience
• Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service.
• Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs).
• Contribute to maintaining and improving customer service standards through initiative and feedback.

Experience and Education

• Bachelor's degree in Business or related field.
• 2 years of experience in a customer service role.