Customer Service Executive Job at Feegor

Feegor is an innovative B2B e-commerce company that enables retailers to discover, connect, and source goods directly from manufacturers and major wholesalers nationwide. We are the technology backbone that ensures easy, trusted and efficient transactions in Nigeria’s Informal retail sector.

We are recruiting to fill the position below:

Job Position: Customer Service Executive (Hybrid)
Job Location: Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Executive is responsible for providing exceptional customer service experience whilst ensuring the needs of our customers are satisfied at all times.
• He/She Presents, promotes, and sells the company’s products/services to existing and prospective customers.

Job Responsibilities

• Attend to customer queries and assist in resolving customers' issues by calls, chats, emails and/or social media platforms.
• Build sustainable relationships and trust with customer accounts through open and interactive communication via various channels.
• Maintain a positive, empathetic, and professional attitude toward customers at all times and generate customer feedback and testimonials.
• Generate sales leads, cross-sell and upsell customers on goods and services
• Meet personal/customer service team sales targets and call-handling quotas

Job Requirements

• Minimum of a B.Sc Degree in Sales, Marketing or any relevant field.
• Minimum of 3 years of work experience in customer service or similar role with remarkable track records.
• Customer-oriented and ability to adapt/respond to different types of characters.
• Result-oriented mindsets with a focus to meeting and exceeding sales targets.
• Excellent communication and presentation skills.

Method of Application
Interested and qualified candidates should forward their CV and Cover Letters to: contact@feegor.com using the Job Position as the subject of the email.