Customer Service Executive Job at The Resource Haven

The Resource Haven - Our client, a thriving Cafe business, is recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Lekki, Lagos

Responsibilities
The role will be responsible for providing exceptional service to all of the in-house and on-line customers as well as:

• Use effective customer care skills to ensure the well-being of customers at all times.
• Ensure and maintain good customer relations.
• Receive phone calls/online orders and bookings.
• Manage the business’ Instagram page as well as respond to orders and bookings on the page
• Ensure high levels of safety and hygiene are maintained throughout the Coffee shop.
• Be firm, but fair to ensure discipline is maintained by children whilst in the Coffee shop.
• Report any issues that could affect the smooth running of the Coffee shop to management

Requirements

• Interested candidates should possess relevant qualifications and experience.

Personal Competencies and Qualities:

• Excellent communication skills.
• Flexible and works well with a team.
• Well organised and able to prioritise tasks.
• Top-notch customer service skills.
• Good food preparation skills.
• Ability to work well under pressure with high customer traffic.
• Taking initiative and working well independently.
• Attention and an eye for detail.
• Trustworthy.
• Be willing to assist with a variety of different tasks and adapt to change.
• Experience of working within a similar customer-facing environment with cash handling experience would be desirable.
• Candidates who reside on the island are preferable due to proximity to the business.

Method of Application
Interested and qualified candidates should send their CV to: the.cv.vault@gmail.com using the Job position as the subject of the mail.