Customer Service Officer

We are hiring customer service officers with excellent communication skills and great work ethics to manage customer queries and complaints ensuring they receive outstanding support and all their needs are met timely. To be successful in this role, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

The ideal candidates must be experienced personnel with background in relationship with corporate clients and organizations.

RESPONSIBILITIES

• Identify and assess customers’ needs to achieve satisfaction
• Provide outstanding service to customers by answering questions/inquiries via phone, email, and in-person
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time   limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Maintaining positive, empathetic, and professional attitude towards customers at all times.
• Bring up suggestions on how to improve the service or what will make your work better.

REQUIREMENTS

• Degree in arts, social sciences or other related fields
• At least 3 years experience interfacing with corporate clients and organizations
• Advanced computer literacy especially with the use of MS Excel, Power Point, social media, Email marketing tools and Database.
• Excellent Interpersonal, communication (written and verbal) and presentation skills.
• Experience in mediation and conflict resolution techniques
• Ability to pay attention to details
• Excellent telephone etiquette

Location: Victoria Island Lagos

Monthly Salary: NGN 125,000

This is not a remote job.