Customer Service Officer Job at Sewa Assets Management Limited

Sewa Assets Management Limited - We are an asset management and finance consultancy firm positioned to meet the ever-changing demands and requirements of our clients in the 21st century. Since inception, we have strategically positioned ourselves to take advantage of growth prospects in the Nigerian and African markets on behalf of our clients. Over the last few years, Sewa Assets has established a strong reputation for market expertise in asset management, investment advisory, business intelligence, consultancy, and financial support services.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are a Financial Services Company looking to hire a Customer Service Officer.
• The Customer Service Officer will be responsible for delivering exceptional customer service and support to clients seeking credit facilities.
• This role involves managing inquiries, resolving issues related to loan applications and accounts, and ensuring customer satisfaction while adhering to company policies and procedures.

Key Responsibilities

• Responding to customer inquiries regarding credit facility products, terms, and application processes via phone, email, and chat.
• Assisting customers with loan applications, guiding them through the required documentation, and ensuring completeness.
• Providing information on loan status, repayment schedules, and account details.
• Resolving customer complaints and issues related to loan accounts, payments, and statements.
• Processing loan disbursements and managing customer accounts.
• Maintaining accurate customer records and updating account information in the system.
• Collaborating with the credit and collections departments to resolve customer issues.
• Identifying and escalating priority issues, such as fraud or payment disputes.
• Following up with customers to ensure satisfaction and address any outstanding concerns.
• Adhering to company policies, procedures, and regulatory requirements related to credit facilities.

Qualifications

• A Bachelor's degree in business administration, finance, or a related field is a plus.
• 1-3 years of experience in customer service, especially in a financial institution
• Excellent communication, interpersonal, and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and relevant software, including CRM systems.
• Knowledge of credit facility products, loan processes, and financial regulations is a plus.

Method of Application 
Interested and qualified candidates should send their CV to: a.fasesin@sewaresourcesmanagement.com using the Job Position as the subject of the mail.