Customer Service Officer Job at Sika Manufacturing Nigeria Limited

Sika Manufacturing Nigeria Limited is a subsidiary of SIKA Group, headquartered in Switzerland. Sika is a specialty chemicals company with a leading position in the development and production of systems and products for construction and industry. Sika has subsidiaries in 103 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. With around 34,000 employees, the company generated sales of CHF 11.2 billion in 2023.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Abuja (FCT)
Job type: Full-time
Region: EMEA
Reports to: Customer Service Manager
Global Department: Customer Service

Job Summary

• In the role of Customer Service Officer, you will play a pivotal role in managing the end-to-end sales order process—from order intake to invoicing and delivery documentation—while ensuring inventory levels are optimized to meet customer demand.
• You will contribute directly to the achievement of business sales targets by taking full ownership of the sales order cycle and delivering exceptional service.

General Responsibilities

• Proactively manage the entire process of fulfilling a customer order from order entry in Local ERP to shipment; ensure that customer requirements are met.
• First customer contact: Regular information exchange with customer
• Prompt response time in terms of client enquiries and delivery
• Ensure verified processed sales order are converted to invoices in line with Sika's condition of sale
• Documentation of customers management
• Creation of credit notes after confirmed returns and approvals
• Manage sample request and records after all required approvals
• Regular reconciliation of invoices and communication of SOA with clients while maintaining an up-to-date filing system
• Registration and onboarding new clients with all necessary documentation and approval.

Qualifications

• B.Sc Degree / HND in Business or related fields
• Minimum 3 years of cognate experience
• Proficiency in Microsoft Office
• Excellent presentation and analytical skills
• Strong communication and negotiation skills
• Attention to details
• Excellent organization & time management skills
• Fluent English (written and oral)
• Proven track record of work experience in Sales or Logistics

Competitive Benefits
Health Insurance, paid time off and paid holidays.