Customer Service Officer Job at Waste-Point Limited

Waste-Point Limited, a forward thinking company operating in Nigeria was registered in 2003 and commenced operations in 2008 to provide long term solution to the waste management challenges facing Nigeria and African continent. From a fleet of 5 modern waste disposal trucks in 2008 and 17 staff, waste-Point now has 33 modern waste management trucks and ejector trailer and 180 staffs across Nigeria to collaborate with government at all levels in providing prompt and efficient waste management services.


We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • Liaison with customer on related matter on LAWMA
  • Distribution of monthly bills and collection of payment evidence and attending to clients complain on waste related matters on daily basis, following set procedures
  • Participate in the continuous improvement of Customer Services procedures.
  • Make quick decisions using sound judgment to respond to customers
  • Proactively handle internal and external customer queries via phone, web, email
  • Ensure clients waste is cleared as at agreed period and maintain cordial relationship with clients on behalf of waste point Ltd .
  • Ability to explain issues/ policy to the public and reconciling different points of view
  • Maintain the work environment, including the counter and foyer areas, in a well-organized, tidy and professional manner

Requirements

  • A minimum of HND / B.Sc Certificate in related course.
  • Minimum of 3 years of Customer Service experience.
  • Previous experience in data entry, customer maintenance
  • Excellent telephone etiquette with the ability to remain calm under pressure
  • Excellent communication and time management skills
  • Experience with office management software like MS Office.

Remuneration
N50,000 - N70,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: hr@meleducational.com using the Job Position and location as the subject of the mail.



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