Customer Service Officer (Machine Maintenance) Job at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Position: Customer Service Officer (Machine Maintenance)

Job Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a proactive Customer Service officer to support our spare parts and service operations.
• The ideal candidate will handle customer communication, coordinate service activities, process quotations and invoices, and ensure timely reporting and documentation.
• Experience in CRM or service coordination will be an added advantage.

Key Responsibilities

• Repair and maintenance Services
• Coordinate after-sales service activities to maintain customer satisfaction.
• Prepare quotations and process orders for spare parts and repairs.
• Handle invoicing and ensure accurate documentation of transactions.
• Follow up with customers on service delivery and payment status.
• Submit periodic reports as required by management.
• Maintain organized filing of all service and sales records.

Qualifications

• Candidates should possess an HND qualification / B.Sc. Degree in Business Administration or a related field
• 1 – 2 years of relevant experience in service, sales support, or spare parts operations
• Strong computer skills (MS Office: Excel, Word, Outlook)
• Good communication and organizational abilities
• Experience with CRM tools is an advantage
• Age Range: 18 – 30 Years
• Gender: Male/Female

Salary
N80,000 – N150,000 (Gross) Monthly.

Method of Application 
Interested and qualified candidates should send their CV to: cv@ascentech.com.ng using the Job Title (e.g , Customer Service officer / Machine Maintenance - BO) as the subject of the mail.