Customer Service Personnel (Restaurant) Job at West Africa Vocational Education (WAVE)
West Africa Vocational Education (WAVE) - Our client, an Asian fast-casual restaurant, is recruiting to fill the position below:
Job Position: Customer Service Personnel (Restaurant)
Job Location: Lagos
Job Type: Full time
Job Description
- Our client is seeking a friendly and customer-focused Customer Service Representative to join our team.
- This person will be responsible for providing exceptional customer service to our clients and assisting them with their inquiries and concerns.
- The ideal candidate must have excellent communication skills and a positive attitude.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Identify and assess customers’ needs to achieve satisfaction.
- Process orders, forms, applications, and requests.
- Communicate and coordinate with internal departments as needed.
- Provide accurate, valid, and complete information to customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High School Diploma or equivalent.
- Proven customer support experience or experience as a client service representative.
- Ability to multitask, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to work in a team environment.
Method of Application
Interested and qualified candidates should send their updated CV to: recruitments@waveacademies.org using the Job Position as the subject of the mail.
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