Customer Service Representative

LISSE AFRICA is an adept human resource consulting with key interest in the support recruitment industry with the aim of providing support staffs that are professional, verified and well documented.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ajah, Lagos
Job Description

• Managing incoming calls and customer service inquiries
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Generating sales leads that develop into new customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Identifying and assessing customers’ needs to achieve satisfaction
• Identify and assess customers’ needs to achieve satisfaction
• Meet personal/customer service team sales targets and call handling quotas
• Take the extra mile to engage customers

Job Requirements

• Proven customer support experience or experience as a client service representative
• Ability to multitask, prioritize, and manage time effective, internet savvy
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• OND/HND/B.Sc can apply

Work Conditions

• Work hours: 8am - 5pm
• Work days: Monday Saturday

Salary 
N50,000.00