Customer Service Representative (E-commerce) Job at Mopheth Group

Mopheth Group is a leading organization committed to delivering excellence in the provision of top-quality products and services. As we continue to expand, we’re looking for talented individuals to join our team and drive our procurement operations to new heights.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (E-commerce)
Job Location: Victoria Island, Lagos
Employment Type: Full Time

Job Description

• As a Customer Service E-commerce Specialist, you will be the first point of contact for our customers, providing outstanding service and support.
• You will play a crucial role in ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and delivering a seamless shopping experience.

Job Functions / Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and order statuses.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Collaborate with other departments to ensure customer needs are met.
• Maintain up-to-date knowledge of company products, services, and policies.
• Identify opportunities to enhance customer experience and share feedback with the team.

Qualifications / Requirements

• Proven experience in customer service, preferably in e-commerce.
• Excellent communication skills, both written and verbal.
• Proficient in using customer service software and tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• HND / BSc in Mass Communication or a related field.

Work Schedule:

• 4 days per week, including weekends.
• 12-hour shifts from 8 am to 8 pm.
• Flexibility to work during peak times and holidays.

Salary
N100,000 - N200,000 monthly.

Benefits:

• Health Maintenance Organization (HMO) coverage.
• Pension plan.
• Opportunities for career growth and development.
• A supportive and inclusive work environment.
• Employee discounts on company products.
• Training and continuous learning opportunities.

Method of Application
Interested and qualified candidates should send their resume and a cover letter outlining their relevant experience and why they are the best fit for this position to: ayok@mophethgroup.com using the Job Position as the subject of the mail.