Customer Service Representative Job at Chef Eros & Co

Chef Eros & Co is a certified food brand that is fully integrated in cooking, baking, mixology, shopping and catering through subsidiaries that bear the needs of their target audience in mind. We are a true touch of Nigerian Luxury.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Knowing our products inside and out so that you can answer questions.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Candidates should possess an OND / HND / B.Sc Degree with 2 - 4 years of relevant work experience.

He/She must have:

  • Problem-Solving Skills
  • Clear Communication
  • Friendly Attitude
  • Empathy
  • Business Acumen
  • Product/Service Knowledge
  • Product/Service Knowledge
  • Strong Time Management.
  • Ability to work under pressure.
  • Effective use of polite phrase and know how to seal order.

Salary
N50,000 - N60,000 Monthly.

Method of Application
Interested and qualified candidates should forward their CV to: humancapitalmgt@cheferos.co using the Job Position as the subject of the email.
Or
Submit in person to Chef Eros & Co on Thusdays by 10am at:
14B, Kafayat Abdulrazaq Street,
Off Fola Osibo Road, Lekki Phase 1,
Lagos State.

Note: Interested candidate must live close to Lekki Phase 1 or Island.