Customer Service Representative Job at Emtill Solutions Nigeria Limited

Emtill Solutions Nigeria Limited, a Call Centre company, is recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ogba, Lagos
Employment Type: Full Time

Responsibilities

• Respond promptly and effectively to incoming customer enquiries through our various channels including - phone, email, live chats or social media
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Receive and manage all product and services complaints by clarifying the customer's complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
• Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
• Follow-up on customer complaints to ensure timely resolution
• Provide product and service information to customers
• Build & develop customer relationships 
• Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
• On-time response to requests from the Management team Achievement of individual KPIs (FCR, Acceptance Rate, CSAT Score, Avg. Response Time, Quality Assessment of chats and calls) per departmental target set.
• Monthly reporting on KPI and customer complaints to Management.

Requirements

• OND minimum.
• Must have completed NYSC for those with First Degree.
• Good communication skills
• Previous job experience in customer support
• Willing to learn and develop
• Proximity to the office location is highly priotized.

Salary
N80,000 Monthly. 

Method of Application
Interested and qualified candidates should send their CV to: eniola.oloruntoba@emtill.com using the Job Position as subject of th email.