Customer Service Representative Job at ForexTime (FXTM)

ForexTime (FXTM) - We provide you with the environment and conditions that you need to develop in your area of expertise, whether you are a young individual at the beginning of your career, or an experienced professional seeking to move forward.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos, Nigeria

Responsibilities & Duties

• The Ideal candidate will join a dynamic and fast paced working environment. The Successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.
• Assist clients worldwide through a live support
• Answer e-mails, assisting with the opening of clients accounts, amending existing accounts, maintaining clients records and liaising with appropriate departments
• Handle back office queries
• Support clients with technical and troubleshooting issues
• Deal with complaints of a varying nature promptly and effectively
• Provide support and troubleshooting on Meta Trader platforms
• Liaise with all departments to resolve issues
• Liaise with the compliance officer regarding complaints and approval of accounts
• Provide all relevant information to clients regarding documents and materials for becoming a client.

Requirements

• Knowledge of Meta trader platforms will be considered an advantage
• Previous experience in similar position will be considered an advantage
• Excellent knowledge of English
• Excellent spoken and written communication skills required
• Ability to work efficiently under pressure
• Excellent computer skills (Microsoft Excel and Word)
• Impeccable telephone etiquette and management
• Shift work as and when required.

Benefits
The successful candidate will receive a competitive remuneration package including private medical insurance.

Note: All applications will be treated confidentially.