Customer Service Representative Job at Inguest Global Partners Limited


Inguest Global Partners Limited is a Professional Service Consulting Firm and one of the fastest growing in Nigeria emerging as the Africa’s foremost People Consulting Firm.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Nigeria
Employment Type: Full-time

Job Functions

  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance
    .
  • Handle dissatisfied customers politely and professionally.
  • Track and follow up on all customer request promptly.
  • Maintain broad knowledge of all company products, services, and promotions.
  • Identify and implement new process plans to improve customer support service.
  • Manage a large volume of customer calls in a friendly and courteous manner.
  • Provide exceptional customer service.
  • Greet and address customers in a friendly and respectful way.

Experience, Qualification and Required Skills

  • Minimum of HND / B.Sc Degree from a reputable institution
  • 1 year experience
  • Must have completed NYSC.
  • Not more than 28 years.
  • The candidate must be very smart.
  • Excellent communication skills (both written & oral).
  • Good interpersonal skills.
  • Professional, able to maintain confidentiality and ethical behavior.

Salary
N85,000 Monthly (gross).

Other Benefits:

  • HMO, Pension, Group Life, 13th Month, and Annual Leave Allowance.

Method of Application
Interested and qualified candidates should forward their updated Curriculum Vitae (CV) to: jobs@igpl.com.ng using the Job position as the subject of the email.

Click here to Apply