Customer Service Representative Job at Mercury Microfinance Bank Limited

Mercury Microfinance Bank Limited - "Welcome to Mercurymfb, your trusted partner in financial solutions. At Mercurymfb, we pride ourselves on delivering innovative banking services tailored to meet the diverse needs of our clients. With a commitment to excellence and integrity, we strive to empower individuals and businesses alike with the tools and resources they need to achieve their financial goals. Whether it's personal banking, corporate finance, or investment management, Mercurymfb is here to provide you with reliable and efficient services you can count on. Join us on your journey to financial success."

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Handle customer inquiries and provide appropriate solutions or alternatives.
• Maintain accurate records of customer interactions and transactions.
• Ensure customer satisfaction through effective communication and problem-solving.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Acknowledge and resolve customer complaints, escalating issues when necessary.
• Assist with order processing, refunds, and exchanges.

Education

• High School Diploma or equivalent required.
• Additional certifications in customer service or related fields preferred.
• Proficiency in relevant software applications.

Experience:

• Previous experience in customer service or a related field preferred.
• Familiarity with CRM systems and practices.
• Ability to work in a fast-paced environment.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize tasks effectively.

Other Requirements:

• Strong attention to detail and accuracy.
• Willingness to work flexible hours, including evenings and weekends if necessary.
• Ability to work effectively in a team environment.

Remunerations

• Competitive salary based on experience and qualifications.
• Benefits package including health insurance and retirement plans.
• Opportunities for bonuses or incentives based on performance.

Method of Application
Interested and qualified candidates should send an email to: hr.adekunleadeola@mercurymfb.com using "Application for Customer Service Representative Position" as the subject of the mail.