Customer Service Representative Job at Naji Realties

Naji Realties is a leading hospitality and real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary 

• We are seeking a friendly, patient, and professional Customer Service Representative to join our team.
• As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.
• Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.

Key Responsibilities

• Answer customer calls, emails, and chats in a prompt and professional manner
• Listen actively and empathetically to customers, understanding their concerns and needs
• Document customer interactions and updates in our system
• Collaborate with internal teams to resolve complex customer issues
• Provide clear and concise solutions, resolutions, and explanations to customers
• Resolve customer complaints and issues in a fair and timely manner
• Stay up-to-date on product knowledge and company information
• Meet and exceed customer satisfaction and performance targets

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required
• Minimum of 2 years of customer service experience preferably in a hospitality industry
• Must reside in Lagos
• Must Reside in Lagos Island
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong patience, empathy, and understanding
• Proficiency in computer software and technology
• Ability to work varying shifts, including evenings and weekends

Salary
N70,000 - N80,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV to: pelumiolatunde@skoolmedia.ng using the Job Position as the subject of the mail.