Customer Service Representative Job at Online Food Company

We are an Online Food Delivery Company located in Lekki Phase 1, Lagos Nigeria, with staff size of 50-100 Employees.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Maintain positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer orders and inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Good product knowledge in order to answer questions.
• Ensure payments are confirmed before processing orders.
• Process orders in good time and send same to the kitchen for processing.
• Follow up on customer orders to ensure they are prepared and dispatched in good time.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues including dispatch team as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Send report at the close of shift

Customer Service Representative Requirements:

• B.Sc / HND in Mass Communication or any similar discipline
• Minimum of 3 years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Ability to stay calm when customers are stressed or upset.
• Fast in typing with computer.
• Must have worked as a customer service personnel in a restaurant

Note

• Candidate must be ready to resume immediately.
• Must reside around Lekki or ready to relocate
• Only shortlisted candidates will be contacted.

Remuneration:
N60,000 Monthly.

Method of Application:
Interested and qualified candidates should send CV and Cover Letter to: awesomemealz@gmail.com using the Job position as the subject of the mail.

Only shortlisted candidates will be contacted.