Customer Service Representative Job at TeamAce

At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the price and thrive.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

• As our Customer Service Representative, you'll be the frontline ambassador for our company, delivering exceptional support to our valued customers.
• You'll handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media platforms in a timely and professional manner and handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts, and file documents and follow communication procedures, guidelines, and policies.
• Go above and beyond to ensure customer satisfaction and maintain long-term relationships and identify and escalate priority issues to relevant departments.
• Collaborate with colleagues to maximize performance and maintain a positive team environment.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field preferred.
• 1-2 years of experience in customer service or related field.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.

Salary
N150,000 - N250,000 / Month.