Customer Service Representative Job at Tech-Serv Intelligence Technologies
Tech-Serv Intelligence Technologies (TST) is a technological company that trains and provides high-level expertise in global market, breeding new ideas in high-tech software development, Accounting and vocational education. It will focus initially on providing two kinds of international triangles: Equipping Africa with skilled labor through our institute and Reforming africa's institutions for growth and development through our alternative to-inhouse resources.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Enugu
Job Description
- We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- High School Diploma, General Education Degree, or equivalent
- 0 - 3 years relevant work experience.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Method of Application
Interested and qualified candidates should send their Resume to: info@techservafrica.com using the Job position as the subject of the mail.
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