Customer Service Representative Job at Telvida


Telvida delivers unique cost savings IT solutions that improve collaboration with user-friendly messaging, video, audio, and web communications.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location:
 Lagos

Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Knowledge of Sport betting is mandatory.
  • Minimum of 2years relevant experience.
  • BSC/ MSC in any relevant discipline.

Method of Application
Interested and qualified candidates should send their CV to: careers@telvida.com subject of mail - Customer Service Representative SB