Customer Service Representative (Male) Job at Property Metro Finders

Property MetroFinders is registered with the Corporate Affairs Commission as a Real Estate Property Consulting, Marketing and Management company with a focus on getting clients results. Our goal is to be the most known corporate brand with a superior experience and value proposition to win the Market.

We are recruiting to fill the position below:

Job Position: Customer Service Representative (Male)
Job Location: Yaba, Lagos
Employment Type: Full-time

About the Role


  • We require only Male applicants for this position to join our already working female Customer Service Representatives.
  • You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
  • Understanding your job role is vital to our overall success and therefore we will be providing hands-on job training so you can help our customers get the desired results
  • We will also be offering career growth which supports you all the way up the ladder in your professional life through thorough training as well as providing attractive incentives and a good working environment. This position is ONLY for smart thinkers, proactive individuals as well as those who need little or no supervision to get the job done

Job Description

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support

Requirements

  • Male Applicant required ONLY at this time
  • BSc, HND, OND, NCE and other qualifications with working experience, fast learning and proactive ready-to-work attitude and ability.
  • Ability to work as part of a team
  • Self-motivated, delivers quality work and is proactive
  • Result-driven as this is a high-performance, output environment
  • Ability to self-manage and self-motivate must be a self-starter
  • Knowledge and experience in Social Media/Digital Marketing is an added advantage
  • Minimum Years of Experience: 1 5 years
  • A dynamic and enthusiastic person with good written and verbal communication skills
  • Persuasion and Influencing skills, strong negotiating skills
  • Good work organization, time management skills and ability to work under pressure
  • Ability to work quickly, methodically and accurately
  • Sound interpersonal skills
  • Should be a resident of Lagos state, otherwise, it would be automatically be rejected
  • Maximum Age limit of 30 years

Method of Application
Interested and qualified candidates should send their detailed & recent CV to: male@ayaradelivery.com using the Job Position as the subject of the mail.

Note: The application is open to Lagos-based candidates only.