Customer Service Representative Recruitment at UHR Consult Limited


UHR Consult Limited - Our client is currently recruiting suitably qualified candidates to join its workforce in the position below:

Job Position: Customer Service Representative
Job Location: Kado, Abuja (FCT)
Employment Type: Full-time

Job Description

  • Maintaining a positive, empathetic, and professional attitude towards customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.

Job Overview and Duties

  • Knowing our products inside and out so that you can answer questions.
  • Processing orders and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints
    .
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High School Diploma, OND, HND, general Education Degree, or equivalent.
  • Proven customer support experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Method of Application
Interested and qualified candidates should send their CV in PDF format to: joy@uhrconsult.org using the Job position as the subject of the mail.

Note: Experience in the Pharmaceutical industry is an added advantage.

Click here to Apply