Customer Success Officers at Cloud Energy Photoelectric Ltd.

Company Profile:

Cloud Energy Photoelectric Ltd is a Nigerian-based Solar Energy Company that is focused on the conservation of energy and delivering its immediate needs. These conservation techniques involves utilizing Inverter Systems, Solar Energy and use of LED Energy-saving Lightings for the most efficient conservation of energy.

Job Responsibilities

• Answer to all customer enquiries across digital and physical platforms.
• Create and maintain customer service records and share same with management on a daily basis.
• Resolve service matters and customer support enquiries in-person or virtually.
• Forward customer support enquiries and requests to the concerned unit and ensure follow-up until resolution.
• Ensure resolution of customer support issues within set timeframe.
• Follow up with and ensure fulfilment and delivery of all customer orders.
• Liaise with all departments within the organization to ensure fulfillment of duties and responsibilities.
• Adhere to company policies, promote brand Goodwill and ensure team spirit is maintained.

Job Requirements

• Minimum of HND or B.sc. in relevant field.
• 2-3 years’ customer service experience.
• Time-conscious & hardworking.
• Ability to empathize and work towards the fulfilment of customer support issues.