Customer Support Agent Job at Leatherback

Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries. We provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.

We are recruiting to fill the position below:

Job Position: Customer Support Agent

Job Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Client Engagement

Job Description

• Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
• Escalate complex cases to higher tiers of support as needed.
• Maintain accurate records of customer interactions and transactions.
• Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.
• Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.

Requirements

• Minimum educational requirement: HND holder or BSc holder
• Previous experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills are essential.
• Proficiency in using support tools and CRM software is an advantage.