Customer Relations Officer Job at Jubaili Agrotec Limited

Jubaili Agrotec is continuously expanding in the African markets in order to build a brighter future for the agricultural sector. Much like our beloved farmers, Jubaili Agrotec planted its first seed in the heart of Africa. Our dedication to providing high-quality agricultural products and sustainable solutions has helped the company to grow its roots and cover 6 countries and 16 markets.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer
Job Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities


  • Making outbound calls to customers
  • Sending emails for In/outbound calls (customers' complaint) to concerns party and ensure all complains are resolve appropriately
  • Follow up with customers on complains resolution
  • Document and record all in/outbound calls
  • Prepare KYC reports for sales representative and follow with KYS progress report
  • Update new account online via the customer card platform
  • Attending to salesmen enquiries on KYCs & providing them necessary document on customer data based on request
  • Follow up with sales rep via phone /email on missing customer contact and update on the work excel sheet
  • Regular extraction of customer data online to update KYC template in case of any changes done by either forecast team or sales coordinators
  • Providing necessary customer’s document for litigation

Requirements

  • First Degree (HND/B.Sc.) in any discipline
  • The candidate must have at least 1– 2years of relevant working experience
  • Excellent verbal and written communications skills with attention to details
  • Knowledge of MS Office (Excel, word and PowerPoint etc.)
  • Ability to understand customer’s needs & resolve issues related to customer’s complaint
  • Fluent in speaking of English & Yoruba.

Method of Application
Interested and qualified candidates should send their CV to: hr.abuja@jubailiagrotec.com using the Job Position as the subject of the mail.