Customer support and retention officer

We are an online electricity billing platform based in abuja and are in need of a customer support and retention officer as an intern ideally undergraduate IT (Industrial Training Student).  

Job Description

• Resolve product or service problems with speed, efficiency and professionalism
• Provide product and service questions by suggesting information about other relevant products and services
• Provide Support, advocacy and information to customers
• Engage customers by answering product and service questions via phone, emails and social media
• Prepare reports to communicate outcomes of customers queries and suggestions

Skills

Must be Computer Literate ( proffiency in the use of social media, microsoft word) will be an added advantage 

Must be active on social media with enough followers on Instragram, Facebook and Twiiter. With significant followers of people living in Abuja. 

Must be someone that is willing to learn and work without supervision

Organised, vibrant, energetic and a go-getter

Our Offer

• A unique education in launching and scaling new internet concepts
• An unparalleled personal and professional growth as our long term objective is to train the next generation of youths