Customer Support Service Associate Job at Choice Talents NG

Choice Talents NG is Nigeria’s preferred talents management company.Our goal is to help build successful businesses through effective talent, resource and process management.

We are recruiting to fill the position below:

Job Position: Customer Support Service Associate
Job Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Client communications and relationship management, onboarding and account management
• Specimen and report logistics planning and optimization; and report delivery management
• Collaborate with team members, research product knowledge and training
• Tracking specimen and quality control, and provide supports to Locum pathologist
• Client database management and reporting, and handle administrative support
• Resolve client problem and strive for continuous improvement

Required Skills and Qualifications

• SSCE (Sciences) or OND in Biological or Laboratory Sciences
• 2 - 3 years of work experience.
• Proven experience in a client support or customer service role, preferably in a healthcare or laboratory setting.
• Strong problem-solving and analytical skills to identify and resolve client issues effectively.
• Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
• Empathy, patience, and the ability to remain calm under pressure.

Remuneration

• Salary: N35,000 monthly.
• HMO is available for the staff.
• Monthly Performance-based bonus is also available.

Method of Application
Interested and qualified candidates should send their CV and Applications to: jobs@choicetalents.com.ng using the Job Position as the subject of the mail.