Customer Support Specialist Job at PayU

PayU is a leading financial services provider in global growth markets. We deliver innovative technology that enables billions of people and millions of merchants to buy and sell online. Our local operations span 17 markets across Asia, Central and Eastern Europe, Latin America, the Middle East and Africa. As a leading online payment service provider, we deploy more than 300 payment methods and PCI certified platforms to process approximately 1.2 million payments every single day. We also specialise in innovative consumer and small business products that improve access to credit and banking services in markets that are underserved by traditional financial services providers.

We are recruiting to fill the position below:

Job Position: Customer Support Specialist

Job Location: Lagos

Job Description

• We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints .
• The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.

Responsibilities & Key Activities

• Supporting PayU B2B and B2C customers via phone, email, live chat
• Managing customer databases in the operating system
• Verification and identification of contacting customers and substantive recognition of the reported problem.
• Recording and forwarding requests to other operational departments.
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

Qualifications and Experience

• Bachelor's Degree in Business Administration, Communications, or related field.
• Minimum of 1 years of experience in customer service.
• Good working knowledge of the Office package (Word, Excel, Power Point).
• Excellent problem-solving skills and attention to detail.
• Fluency in English

Behavioural Competencies:

• Excellent Communication Skills
• Teamwork and Collaboration
• Displays high levels of personal manners and etiquette
• Skilled in fostering a positive image for the company
• Naturally empathetic and understanding towards others