Customers / Corporate Services Officer Job at Alan & Grant
Alan & Grant - Our work is focused on creating innovative HR and Organizational Development Solutions aimed at Performance Improvement & Business Growth. We currently serve clients across various sectors of the Economy from locations in Jos, Port Harcourt and Lagos.
We are recruiting to fill the position below:
Job Position: Customers / Corporate Services Officer
Job Location: Lagos
Job Summary
- To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
- To assist customers in finding and purchasing the required merchandise, leveraging the showroom display environment and to encourage customers to purchase products.
- And also effective and efficient administration of the Showroom including its facilities.
Key Tasks and Responsibilities
Client Services:
- Understand and address customer needs through various channels.
- Recommend and assist in locating the right products.
- Respond promptly to inquiries and resolve complaints.
- Obtain and evaluate relevant information for inquiries and complaints.
- Perform customer verifications and process orders.
- Manage customer accounts and keep records of interactions.
Product Knowledge and Sales:
- Describe product features, benefits, and usage.
- Answer queries regarding products, warranties, and delivery options.
- Provide information on financing, pricing, and special orders.
- Maintain sales records and update pricing information.
- Arrange and display products effectively.
Social Media Management:
- Regularly update and maintain all company social media platforms.
- Utilize social media to drive sales of company products.
Internal Coordination:
- Coordinate with internal departments to drive sales.
- Liaise with business development team to support sales efforts.
Administration:
- Maintain showroom cleanliness and organization.
- Assign and monitor administrative tasks among office staff.
- Monitor office supplies inventory and handle acquisitions.
- Implement and enforce office policies and procedures.
- Analyze internal processes and suggest improvements.
- Ensure a safe and secure working environment.
Human Resources Support:
- Assist HR manager in handling staff issues at the head office.
Requirements
- Possess an OND, HND or Bachelor's Degree
- Proficiency in Information Technology
- Excellent communication and customer service skills
- Patience, adaptability, and initiative
- Strong persuasion abilities
- Understanding of customer service and sales principles
- Relevant product knowledge and training
- Experience in retail, customer service, or sales
- Basic understanding of business administration
- Ability to handle stress with a high energy level
- Commitment to integrity
- Proficiency in Information Technology and Digital Marketing.
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