Customs Care Officer Job at Dowins Global Link Ltd

Dowins is an undemand design, printing and packaging company which has been under continual research and development in branding and packaging, graphic design and quality print. Our mission is to provide clients with high quality prints, exceptional services and solutions that will not only meet but exceed clients’ requirements.

We are recruiting to fill the position below:

Job Position: Customs Care Officer

Job Location: Garki 2, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Providing feedback on the efficiency of the customer service process.
• Maintain customer database

Requirement / Skills

• Bachelor's Degree in Administration or related field preferred
• At least 2 years of work experience.
• High level of professionalism (you are one of the faces of the company!)
• Positive attitude (can be tough to maintain for some people in the face of an irate customer )
• Calm under pressure
• Ability to handle stress
• Friendliness
• Excellent verbal and communication skills
• Organized
• Efficient
• Good problem-solving skills
• Good computer skills eg Microsoft Suites
• Multitasking
• Ability to learn other software systems relatively easily
• Analytical skills
• Good writing skills (email etiquette)

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: dowins.ng@gmail.com using the Job Title as the subject of the email.