CX & Marketing Officer Job at Ecobank Nigeria Plc

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).

We are recruiting to fill the position below:

Job Position: CX & Marketing Officer

Job Identification: 928
Job Location: Victoria Island, Lagos
Job Schedule: Full time

Job Summary

• Responsible for the overall experience of EDC Nigeria’s products and services and charged with bringing a holistic experience design and making it an intrinsic part of the company strategy and culture.

Job Context

• Relationships
• Investment Banking
• Wealth and Asset management
• Securities and Investor Services 
• eProcess
• Group Marketing and communications
• EDC affiliates
• Other.

Key Responsibilities
Marketing:

• Development and implementation of the EDC Nigeria marketing strategy in line with business objectives. This includes preparation and management of approved budgets
• Management of all marketing activities sponsored by the marketing department for EDC Nigeria businesses - Securities, Custody, Wealth & Asset Management and Investment Banking. 
• Co-ordination and implementation of marketing, advertising, communication and/or promotional campaigns with sales activities.

Customer Experience:

• Responsibility for EDC Nigeria CX strategy and implementation.
• Responsibility and supervision of relationship between the businesses and all clients.
• Liaise with Sales, Operations, Technology, Portfolio Management and other teams to deliver in accordance with the overall customer experience strategy.
• Measure and track delivery ROI on identified transformation opportunities for CX as well as driving the strategy of a customer focused culture within EDC Nigeria.
• Preparation of weekly and monthly performance reports to business leadership.
• General oversight of daily activities of customer service representatives.
• General oversight for the review, management, and closure of all client complaints.

Requirements

• Bachelor’s Degree
• At-least 5 years of relevant work experience. Management experience will be an advantage.
• Postgraduate Degree in Business Administration, Marketing or Project Management will be an advantage

Skills, Capabilities & Direct attributes:

• Demonstrate thought leadership and strategic thinking.
• Capable of managing multi-functional operational teams. 
• Excellent in written and verbal communication skills. Fluent in English. Ability to communicate in French will be an advantage
• Strong interpersonal, negotiation and organizational skills.