Digital Operations Manager Job at e-Barcs Microfinance Bank Limited

e-Barcs Microfinance Bank Limited is dedicated to providing financial services and products to underserved and unbanked communities. Our mission is to foster financial inclusion by offering accessible and innovative financial solutions, including microloans, savings accounts, and asset acquisition facilities and financial advisory services. As we embrace digital transformation, we aim to enhance customer experience through advanced digital channels such as card services, internet banking, and mobile banking apps. Our commitment is to empower individuals and small businesses to achieve financial stability and growth, contributing to the overall economic development of our communities.

We are recruiting to fill the position below:

Job Position: Digital Operations Manager
Job Location: Abuja (FCT)
Employment Type: Full-time

Description 

• The Digital Operations Manager will lead the digital transformation efforts of the Bank, focusing on enhancing and managing digital channels including card services, internet banking, and mobile banking applications. This role requires a strategic thinker with strong technical expertise, operational management skills, and a customer-centric mindset to drive innovation and ensure seamless digital experiences for customers.

Key Responsibilities

• Develop and implement a comprehensive digital strategy aligned with the Bank's goals.
• Oversee the digital transformation initiatives to ensure successful integration and adoption of digital banking solutions.
• Coordinate with IT and security teams to implement and maintain robust security measures.
• Lead digital projects from inception to completion, ensuring timely delivery and within budget.
• Collaborate with cross-functional teams including IT, marketing, customer service, and compliance to ensure project success.
• Monitor project progress, resolve issues, and provide regular updates to senior management.
• Monitor and analyze market trends to identify opportunities for digital innovation.
• Manage day-to-day operations of digital banking channels including card services, internet banking, and mobile banking apps.
• Ensure high availability, performance, and security of all digital platforms.
• Enhance user experience across digital platforms by incorporating customer feedback and best practices.
• Develop and implement processes to ensure a seamless and intuitive user journey.
• Generate and present regular reports on digital operations metrics to senior management.
• Utilize data insights to drive strategic decisions and optimize digital services.
• Ensure all digital operations comply with regulatory requirements and internal policies.
• Address customer issues promptly and improve service delivery through digital channels.
• Analyze digital channel performance and customer usage patterns to identify areas for improvement.
• Conduct regular risk assessments and implement mitigation strategies for digital channels.
• Stay updated on regulatory changes and ensure the bank’s digital services are compliant.

Qualifications and Requirements
Education:

• Bachelor’s Degree in Business Administration, Information Technology, Computer Science, or a related field.
• Master’s Degree or relevant certifications (e.g., PMP, Agile, ITIL) are a plus.

Experience:

• Minimum of 5-7 years of experience in digital banking, fintech, or a similar role.
• Proven track record of managing digital operations and transformation projects.
• Experience in a microfinance or financial services environment is highly desirable.

Technical Skills:

• Strong understanding of digital banking technologies, including card services, internet, mobile banking platforms and transaction settlements.
• Proficiency in project management tools and methodologies.
• Knowledge of cybersecurity best practices and regulatory requirements in the banking sector.

Soft Skills:

• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Customer-focused mindset with a passion for digital innovation.

Other Requirements:

• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexibility to adapt to changing business needs and technology trends.
• Commitment to continuous learning and professional development.

Method of Application
Interested and qualified candidates should send their CV to: okororoseline@e-barcsmfb.com using the Job Position as the subject of the mail.